There is a dispute in the purchase of furniture. The reason is largely because consumers are not paying attention to the inspection. Experts in the furniture industry reminded that the acceptance of furniture is actually a matter of learning. It requires carefulness and patience, and it can be used to better protect its own rights and interests.
Check quantity and pattern
When the furniture is delivered to the home, the first step that needs to be done is to check. The furniture industry insiders reminded that the owner first counts the number of furniture; secondly, the model of the product, whether it uses the contracted materials; again, it is to see whether the furniture layout after installation is consistent with the agreement.
In addition to these, you need to look at some details, such as whether the glass products have scratches or glue marks; whether the furniture, the back, the side, etc. are not easily noticeable, scratches, bruises, etc.
Once there is a problem with the above, you need to confirm with the worker and report the situation to the furniture manufacturer. Generally speaking, if you do not intend to accept it, the furniture manufacturer will replace the furniture and deliver it to the door. But how to deal with the needs of the owners, the two sides can negotiate.
Check for "trauma"
If the furniture is accidentally installed, it is likely to cause accidental injuries such as scratches on the floor. After paying attention to the installation of the furniture, the owner should also check whether the floor and walls in the room have scratches and bruises due to the installation of the furniture.
If such a trace is found, the owner needs to make a note on the contract and briefly describe the situation, to say how many scratches there are, and most importantly, to confirm the signature of the worker who has the situation. According to industry insiders, in general, manufacturers will repair or compensate.
Push and pull to view the installation
The final state of the furniture will also have a certain impact on the level of installation of the workers. The owner needs to do more work after the worker is installed. For example, push and pull the drawer to see if the pull is smooth and the gap is even; open and close the door, the installation is qualified, there should be no abnormal noise, the positioning is accurate, the gap on both sides is even; all the horizontal plane of the furniture should be flat. All façades should be vertical; damper drawers, sliding doors, etc. should be pushed and pulled smoothly, not slipping back and forth, and where to push the hand should stop.
Finished the contract
After the furniture installation is completed, no matter what the state is, it will involve the filling of the contract. In the previous years, one of the furniture purchase contracts that the city began to implement was “acceptance instructionsâ€, which is a written record of the furniture status and dispute resolution related issues at the time of delivery, and should be filled in after the actual delivery of the furniture. If the delivery and installation are not synchronized, you can write a receipt when the goods arrive, indicating that the goods have been received, and fill in the contract for "acceptance" after the installation.
If the acceptance is not controversial, select "acceptance acceptance"; if you pay the remaining payment, you must also select "the payment is clear" (as for the payment at the time of delivery or installation, as agreed by the parties in the previous contract). If there is any dispute after the acceptance, choose "problems and solutions" (such as where there is a dispute, the after-sales department is responsible for solving the content, etc.); if the dispute is large, the product is rejected, and the "rejection and reason" is selected.
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