Vanke still apologizes for its quality

Since this year, Vanke, which has been immersed in the quality of decoration, has been complained by the owner of the Jincheng project in Chongqing recently. It claims that there are quality problems such as cutting corners and poor decoration in the hardcover room of the project, and the media pointed out that the “high-grade flooring” promised to be laid in the contract Is a product that has been eliminated. In response, Vanke stated on the 23rd that the quality of the flooring used in Chongqing Wanke Jincheng's first-stage renovation was in conformity with the contract.

However, a day later, Vanke issued a “Notes on Vanke's strategy to continue advancing the furnishing of houses” through the media. (hereinafter referred to as “the explanation”) recognizes that some of the projects have quality defects, require rectification, and apologize to the relevant owners.

Wan Liang, president of Vanke, once said at the beginning of the year, “Decoration is Vanke's big challenge. We must go through this barrier.” He explained that Vanke delivered 44,000 sets of furbished rooms last year. Due to the many procedures involved in furbishing, it has resulted in There are more problems. Some analysts also believe that in the decoration industry is not yet standardized, there are many quality issues in the building materials industry, under the background of the lack of experience of developers, Vanke's sophisticated decoration strategy may encounter continued testing.

Vanke stated in the “Explanation” that in addition to Chongqing’s Jincheng Phase I project, since the beginning of this year, other Vanke projects have encountered complaints mainly related to decoration materials and decoration construction, and were interpreted by various communication channels. "Poison floor", "cardboard door".

Vanke believes that “Overall, most of Vanke's renovation houses were successfully delivered and approved by the owners. However, some projects have indeed caused quality defects due to management omissions and need to be rectified. To this end, Vanke’s problems with the lives of owners are caused. Expresses its deep apologies. The company will be responsible for the products and responsible for the owners, actively solve the problems, do not evade and do not shirk, strictly undertake our due obligations and responsibilities, and safeguard the legitimate rights and interests of the owners."

For the reasons for the problem, Vanke's official explanation is quite similar to Yu Liang's previous answer. It pointed out that in 2012, the scale of delivery of Vanke's renovated houses will exceed 80,000 units. This is the industry's unprecedented scale of delivery of furnished rooms so far. At the same time, the current real estate industry is in the stage of transition from the traditional rough room to the decoration room, and Vanke is the first company to implement the strategy of furnishing the house. Therefore, Vanke first encountered challenges and faced various new issues. And it is expected that the similar decoration quality complaints will still occur in the near future.

However, for the refined decoration strategy, Vanke still said with certainty that it will continue to adhere to. It believes that turning from rough houses to renovated rooms is the future trend of the industry. The decoration delivery can basically eliminate the secondary pollution in the decoration process, reduce the decoration waste by 90%, save a lot of time and energy for the customers, and also greatly reduce the mutual interference caused by the non-synchronized renovation of the neighbors.

In addition, Vanke believes that all difficulties facing the company in the renovation construction will also be encountered during personal decoration. Compared with individual consumers, the professional capabilities and market position of enterprises have obvious advantages. It also stated that facing these difficulties for customers is the responsibility that the company should bear, and it also continues to welcome public supervision and criticism.