The tears of Pan Zhuang Xiuhua, the general manager of Da Vinci's home, and the "Public Apology Letter to Consumers" did not save Da Vinci from the whirlpool of "fake doors." Due to the delay in the settlement, three consumers in Shanghai have taken legal measures to formally sue Da Vinci. At present, more than 100 Da Vinci consumers and law firms in the country have contacted each other. In the future, Da Vinci may face more collective prosecutions. Although the password for Da Vinci's home has been unlocked for almost a month, the final outcome of the "fake door" has not yet arrived. On the 5th, Shanghai Da Vinci consumers submitted a paper complaint to the Jing’an District People’s Court in Shanghai, formally suing Da Vinci’s alleged fraud, claiming nearly 2 million yuan, and consumer agent Lv Renzheng revealed that there will be more in the future. More than Da Vinci's lawsuit. Li Renzheng: The specific prosecution is to look at the collection of willingness and evidence of each consumer. These three consumer evidences are ready and the willingness to prosecute is strong, so we will submit them first. This is only the first batch, and there will be some more in the coming week. Lawyer Jiang Suhua, who is in charge of the unified coordination of rights protection, said that there are currently more than 100 consumers in the country who have contacted their own offices. These consumers ultimately took legal measures because they were disappointed with Da Vinci's performance. Jiang Suhua: We have all asked the consumers who came here. They all had communicated with Da Vinci, and some even went to the door to have a quarrel, but they could not reach a consensus. Now consumers' doubts about Da Vinci focus on the origin, but the reporter called Da Vinci's customer hotline, the customer service lady still confidently said that the furniture is imported, Da Vinci refused to accept returns in addition to quality problems. Customer Service: Now many customers are considering whether the origin is not the origin, we will have after-sales personnel to contact you, we can provide you with customs declaration, packing list, tax bill and the factory's original certificate to you. Let your heart be practical, our things are indeed imported. If the quality is ok, we will not return it. In addition, many consumers report that even if quality problems are required to return, Da Vinci also requires consumers to provide furniture quality appraisal reports, otherwise it will be exempted. But in fact, individual consumers who go to the relevant departments to apply for quality appraisal are generally not accepted. Da Vinci's attitude not only makes consumers angry, but at the same time, the continuation of Da Vinci's “fake door†turmoil makes other companies in the same industry feel helpless. The same high-end French Roachburg home sales staff told reporters: Roachburg has started a season sale since last month, generally 60% off 30% off. Roachburg has been in Beijing for 5 years and has never had such a discount. These two months should be the peak season for furniture sales, but there are not many customers to buy. Da Vinci is the leader in the home industry, and it has a big impact on the entire industry after the accident. When the "fake door" storm that plagues the high-end furniture industry can be dissipated, it will ultimately depend on the attitude of the Da Vinci home. Saying that attitude determines fate, after losing 90%, for his own destiny, but also for the fate of the industry, Da Vinci should know what needs to come up.
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