Door and window peeling, window sill deformation, sheet deterioration... Recently, Mr. Bi spent 440,000 yuan to customize a set of high-grade ash solid wood furniture, which was used for only half a month. For the quality of furniture, the manufacturer's caliber is different, and insisted that the refund can be, but to deduct 120,000 deposit. The heavy money was only to buy good furniture. In 2010, Mr. Bi, who had just returned from Brazil, bought a new house of nearly 200 square meters. In November last year, the family began to discuss the renovation of the house. Because of the lack of understanding of the domestic furniture industry, Mr. Bi’s wife decided to search online. “At the time, there was a furniture factory called Qianruiji on the Internet. The factory was located in Jimo. The website introduced the scale of the factory.†Mr. Bi told the reporter. Looking at the Internet well, Mr. Bi did not buy it easily, but went to Jimo’s Qianrui Furniture Factory for on-site inspection. After talking with the sales staff several times, Mr. Bi felt very satisfied, signed a furniture contract with the manufacturer for a total price of 443,000 yuan, and purchased 14 doors, beds, window frames, wardrobes, stairs and so on. Before the contract was signed, Mr. Bi deliberately emphasized with the manufacturer that all furniture must be made of ash pure solid wood materials. After the manufacturer agreed, Mr. Bi paid a prepayment of 220,000 yuan in mid-November last year. On May 31 this year, the delivery date, the manufacturer only sent wooden doors and window frames, saying that the rest is still in production. Mr. Bi did not get angry because the manufacturer defaulted on the extension, first installed the furniture that the manufacturer had already sent. However, in just half a month, problems such as peeling and deformation occurred in these wooden doors and window frames. Buying back the issue of high-grade solid wood on the 6th, the reporter came to the new house in Mr. Bi’s city. Mr. Bi told reporters that after discovering that his family had quality problems, he had made many negotiations with the manufacturers and went to Jimo many times. At the end of July, the factory staff finally came to Mr. Bi’s home and removed all the wooden doors and window frames that had been installed, saying that they agreed to return. "At that time, the manufacturers had already admitted that the wooden doors and window frames were not pure solid wood. All the doors and windows that were previously installed were removed." Mr. Bi said that because the window frames of the skylights were too difficult to remove, the manufacturers stayed at home. There are also some defective wooden doors and window frames left by the manufacturers. In Mr. Bi’s new house, the reporter noticed that the wooden window frames on the skylights appeared peeling in many places, and they would fall off with a light touch. The broken window frames have been deformed and it is easy to see the stitching. Almost all of the door frames and window frames have been glued, with a layer of veneer, and some even filled with some foam. "At the time, the material I requested was pure solid wood, but now it has become a splicing wood." The reporter saw on the contract provided by Mr. Bi that the material of the furniture indicated on the contract was ash. Mr. Bi suspected that the manufacturer had fraud and had fraudulent behavior against consumers. The manufacturer's caliber refused to refund the full amount in order to understand the situation to the manufacturers. On the 7th, the reporter and Mr. Bi went to the Qianruiji Furniture Factory in Jimo Pudong Town. Upon arrival, I found that the furniture factory was empty and there was only one person on duty. The other party said that the factory is on holiday, and there is no other staff in the factory. Subsequently, Mr. Bi called the telephone of the deputy general manager of the factory, Ms. Sun. Ms. Sun said that the company’s general manager was on a business trip and she could not give an accurate answer. Regarding the quality of furniture, Ms. Sun insisted that there was no problem with the furniture they made, and it was done in full accordance with Mr. Bi’s request. Ms. Sun said that the wooden doors and window frames, which have been installed in the early stage, are willing to be returned because the factory is within the tolerance of the factory. Now Mr. Bi asks for all returns, and the factory cannot accept it. "Our furniture has been made. If all the returns, then who will bear our losses?" Ms. Sun said that the company has spent 240,000 yuan to make furniture. If Mr. Bi insists on returning, he needs to pay half of the loss. However, Ms. Sun did not want to talk more about how the loss was calculated. Regarding the final solution to the problem, Ms. Sun said she hoped that the two sides would continue consultations. However, Mr. Bi believes that he originally planned to move into a new home at the end of May this year. Now that there is a problem with the furniture, he still has to continue to pay the rent of 5,000 yuan per month. It is impossible to negotiate indefinitely. The opinions of the two sides could not be reached. At present, Jimo City 315 Consumers Association and Jimo Industrial and Commercial Bureau have been involved in the investigation.
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